Outage in Onspring

Email Messaging Delay

Resolved Minor
December 16, 2022 - Started about 2 years ago - Lasted about 19 hours
Official incident page

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Outage Details

The delivery service we use for Email Messaging is experiencing delays. These delays are affecting the delivery of emails from Onspring instances. The delays are temporary and should soon be resolved, at which time, messages will be sent.
Components affected
Onspring Email Messaging
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/17/2022 02:39PM

Emails are now being delivered from Onspring instances as normal. Thank you for your patience as we have monitored this issue.

MONITORING about 2 years ago - at 12/17/2022 12:04PM

Our email delivery service reports that newly queued emails are being delivered quickly. Emails that were queued yesterday are sending much faster, but the queue is not yet cleared. We’re continuing to monitor. Thank you for your continued patience.

MONITORING about 2 years ago - at 12/17/2022 03:35AM

Our email delivery service provider is making faster progress with outbound messaging. Emails are being delivered. We will continue to monitor until the issue is fully resolved.

IDENTIFIED about 2 years ago - at 12/16/2022 10:30PM

Our email delivery service provider is continuing to investigate the issue of delayed outbound messages and is working on a resolution. We will post updates as they become available.

IDENTIFIED about 2 years ago - at 12/16/2022 07:52PM

The delivery service we use for Email Messaging is experiencing delays. These delays are affecting the delivery of emails from Onspring instances. The delays are temporary and should soon be resolved, at which time, messages will be sent.

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