Outage in Ooma
Degraded Services
Resolved Minor
April 08, 2020 - Started about 6 years ago
Official incident page
Official incident page
Incident Report
We are currently investigating an issue with some calls not connecting in our Vancouver POP. Updates to follow.
Latest Updates ( sorted recent to last )
RESOLVED
about 6 years ago - at 04/13/2020 05:47PM
Maintenance was performed on a Media and SBC server in the Vancouver POP on April 10th. We have been monitoring over the last few days and believe issues with registration and call quality are resolved. If you continue to experience any issues, please submit a ticket to support@voxter.ca
IDENTIFIED
about 6 years ago - at 04/08/2020 05:07PM
We have identified an issue with a specific server in the Vancouver POP that is not responding properly. We have performed some emergency maintenance and removed this server from the pool. Automatic failover should mean that most users should not notice this server out of commission. A very few number of users on legacy systems may not have automatic failover in place and will continue to have issues. Please email enterprisesupport@ooma.com if you are unable to make or receive calls at this time.
INVESTIGATING
about 6 years ago - at 04/08/2020 04:57PM
We are currently investigating an issue with some calls not connecting in our Vancouver POP. Updates to follow.
Latest Ooma outages
Vancouver Datacenter Outage - 10 months ago
Ooma Enterprise Outage - 10 months ago
Service Impacting Incident - over 3 years ago
SJC brief outage - almost 4 years ago
Carrier outage - Inbound calls failing - over 4 years ago
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