Outage in Open University
Issues accessing Help Centre - when students are logged in
Minor
November 18, 2025 - Started about 4 hours ago
Incident Report
We are aware of the issues impacting student access to the Help Centre.
The workaround currently is to view the Help Centre whilst not logged into the OU websites, either using Private or Incognito browsing modes.
Investigations are underway to identify why this is not working, however updates will likely be tomorrow (Wednesday) morning now.
We apologise for the inconvenience caused.
The workaround currently is to view the Help Centre whilst not logged into the OU websites, either using Private or Incognito browsing modes.
Investigations are underway to identify why this is not working, however updates will likely be tomorrow (Wednesday) morning now.
We apologise for the inconvenience caused.
Latest Updates ( sorted recent to last )
about 4 hours ago - at 11/18/2025 06:11PM
We are aware of the issues impacting student access to the Help Centre.
The workaround currently is to view the Help Centre whilst not logged into the OU websites, either using Private or Incognito browsing modes.
Investigations are underway to identify why this is not working, however updates will likely be tomorrow (Wednesday) morning now.
We apologise for the inconvenience caused.
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