Is Open University Down? Check the current Open University status

Open University is having a minor outage

Updated a few minutes ago

Open University not working for you?

Monitoring 21 Open University services and regions

6 incidents in 2025

Active incident

StudentHome Access Problems

started 7 days ago

The University is currently experiencing some issues with access to StudentHome resulting in a Process failed message being displayed. We are working to resolve these problems as quickly as poss...

Open University issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about Open University problems

  • M

    Maddison

    6 days ago

    Unable to login into my account and access studenthome

  • N

    Nymeria

    7 days ago

    When I try signing into my student account or accessing the university online things e.g. the library, it starts singing me in then flickers then it goes on to a screen that says "process failed Unable to process your request at the moment, please try again later." or it goes onto a page that is...

  • A

    Allan

    7 days ago

    StudentHome Its not loading - keeps saying process failed

  • I

    irena

    11 days ago

    Not letting me go onto website

  • C

    courtney

    16 days ago

    black sheer over the website. it won't let me scroll

  • R

    Rhianna

    19 days ago

    StudentHome Information missing from page

  • B

    Bronwyn

    23 days ago

    Can't access my student hub

  • K

    katie

    about 1 month ago

    i was struggling to sign in for hours as the sign in link wasn't working, then when i finally managed to sign in nothing on my student home is loading at all, I've checked my wifi but everything is fine on my end

  • S

    susan

    about 1 month ago

    will not allow me to log in, keeps saying process failed, try again later.

  • K

    Keith

    about 2 months ago

    Unable to access open.ac.uk. Hmmm can't reach this page. www.open.ac.uk’s server IP address could not be found.

  • J

    JO

    about 2 months ago

    Help Centre website ITS THE WHOLE SITE NOT JUST THE BLOODY HELP CENTRE!!!

  • L

    Louis

    about 2 months ago

    Cant get on to study home or use library

  • L

    lisa

    about 2 months ago

    msds.open.edu took too long to respond. ERR_CONNECTION_TIMED_OUT

  • R

    Rich

    about 2 months ago

    Unable to log in to student homepage, access any module materials or use eTMA system. Error: ERR_CONNECTION_TIMED_OUT

  • M

    Madelaine

    about 2 months ago

    Website won't load since 6pm last night

  • G

    Graham

    about 2 months ago

    msds.open.ac.uk took too long to respond. message appears and then it times out. farrers_walk@outlook.com

  • T

    Tina

    about 2 months ago

    Can't access open University site

  • G

    Graham

    about 2 months ago

    msds.open.ac.uk took too long to respond.

  • C

    Cal

    about 2 months ago

    Still unable to access any OU sites. I'm going to keep reporting this until it is fixed - ridiculous!!!

  • D

    daisy

    about 2 months ago

    The website is not loading, either on the app or on browser, so can not access my studies

  • J

    John

    about 2 months ago

    Unable to reach main page or sections.

  • C

    Conor

    about 2 months ago

    Website is not connecting

  • C

    Cal

    about 2 months ago

    Still can't get onto Student Home page. Received e-mail back from 'helpdesk' saying there isn't currently an issue. There is a continual issue as have tried on several other devices.

  • M

    Maria

    about 2 months ago

    When I sign in and go to student home it's saying process failed

  • C

    Cal

    about 2 months ago

    Same as last week, cannot log on to Student Home page. Just keeps saying 'Connection Timed Out'

  • C

    Cal

    about 2 months ago

    Can't access any OU site.

  • A

    Aimee

    2 months ago

    An error has occurred please try again later error message

  • C

    Charlie

    3 months ago

    StudentHome Technical issues message box

  • H

    Hannes

    3 months ago

    Since early this morning I am unable to open the OU website or log in, and have an iCMA due tomorrow. I managed to open this helpdesk link, but even trying to sign in from here or open 'student home' still does not work. I get this message every time 'msds.open.ac.uk took too long to respond'...

  • M

    Michaela

    3 months ago

    It will still not let me login using my home PC even though it is saying it is operational

  • J

    James

    3 months ago

    Student homepage not loading

  • S

    Shaun

    3 months ago

    StudentHome I am planning to choose my first module for the BA (Honours) Business Management (Marketing) degree, but cannot do so as the website is showing as “experience technical difficulties” for me.

  • M

    Michaela

    4 months ago

    Since yesterday morning, when I attempt to load and login on my home PC the page can not even load. I can however login on my mobile phone but this is not helpful when you are trying to access your work and download documents.

  • D

    dylan

    4 months ago

    Error on sign in page, doesn't allow me to input login details

  • S

    sarah

    4 months ago

    cant collect my tma feedback it says ''Sorry There was a problem fetching the page Depending on the nature of the problem, certain pages within the site may still be working. You may therefore still be able to access the home page, or your study pages. If the problem persists, please try aga...

  • N

    Nicola

    4 months ago

    Online TMA submissions not working

  • A

    Amnah

    4 months ago

    StudentHome My student home is saying “ we’re having technical issues “

  • K

    Kelvin

    5 months ago

    I have not been able to login into student home for a year. Resetting the password does nothing.

  • A

    Amina

    5 months ago

    StudentHome Student home technical issues

  • J

    Jacqueline

    6 months ago

    I can't access the Open University website, either on my phone or laptop

  • J

    Joanna

    7 months ago

    Unable to login to student home

  • A

    Alicia

    7 months ago

    I cannot log in to my staff account.

  • D

    Dr

    7 months ago

    Staff login fails in Windows and MacOs on edge and safari

  • N

    Natalie

    7 months ago

    Registration is not working

  • N

    Nicola

    7 months ago

    msds.open.ac.uk redirected you too many times. Try deleting your cookies. ERR_TOO_MANY_REDIRECTS I keep having this problem no matter what device I am on. I have cleared cookies and history to little help.

Open University outage history

IsDown has tracked 152 incidents since started monitoring Open University status in October 2022.

  • Mar 24 2025
    EMA/TMA: Access for Associate Lecturers

    3 days ago · lasted 1 day

    We are currently experiencing some technical issues which means the eTMA system is unavailable for some ALs. We are working to resolve the problem as quickly as we can. Please accept our apologies for any concern or inconvenience caused by thi... More details

  • Mar 05 2025
    Registration Systems Issue

    22 days ago · lasted 44 minutes

    We are currently experiencing some technical issues that is preventing students from registering and enrolling for study online. Please call 0300 303 5303 to complete registration over the phone, but please be aware our phone lines may be busy.... More details

  • Oct 2022 ...
    IsDown started monitoring Open University status

    We've tracked and collected 152 incidents since started monitoring Open University status

Open University outages in the last 30 days

Number of Incidents

3 issues

Last incident

3 days ago

Having problems with Open University? What can you do?

  1. First, stay calm.

    • We know it's stressful when Open University is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.

  2. Make a quick evaluation of the impact

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did Open University already acknowledge the issue? And published a status update? (You can find it in the top of the page or in Open University status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.

  3. Communicate with your team and users quickly

    • If Open University is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.

  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.

  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.

  6. Service has recovered?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.

  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.

  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by monitoring them for you and alerting you if they are having issues, and create status pages to communicate with your team and users.

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Frequently Asked Questions

Is Open University down today?

Open University is down. You can check Open University status and incident details on the top of the page. IsDown continuously monitors Open University official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Open University status?

Open University seems to be having problems. You can check Open University status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Open University outage now?

Yes, there is an ongoing outage. You can check the details on the top of the page.

Is Open University slow today?

Yes, Open University might be slow has there's an ongoing outage. You can check the details on the top of the page.

How are Open University outages detected?

IsDown monitors the Open University official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Open University outage?

Open University last outage was on March 24, 2025 with the title "EMA/TMA: Access for Associate Lecturers"

Open University not working for you? How do I know if Open University is down?

  • Check on the top of the page if there are any reported problems by other users.
  • Find their support at their official website.
  • Find their support contact at their official status page.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.