Open University is having a minor outage
Updated a few minutes ago
Monitoring 21 Open University services and regions
6 incidents in 2025
The University is currently experiencing some issues with access to StudentHome resulting in a Process failed message being displayed. We are working to resolve these problems as quickly as poss...
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
Maddison
6 days agoUnable to login into my account and access studenthome
Nymeria
7 days agoWhen I try signing into my student account or accessing the university online things e.g. the library, it starts singing me in then flickers then it goes on to a screen that says "process failed Unable to process your request at the moment, please try again later." or it goes onto a page that is...
Allan
7 days agoStudentHome Its not loading - keeps saying process failed
irena
11 days agoNot letting me go onto website
courtney
16 days agoblack sheer over the website. it won't let me scroll
Rhianna
19 days agoStudentHome Information missing from page
Bronwyn
23 days agoCan't access my student hub
katie
about 1 month agoi was struggling to sign in for hours as the sign in link wasn't working, then when i finally managed to sign in nothing on my student home is loading at all, I've checked my wifi but everything is fine on my end
susan
about 1 month agowill not allow me to log in, keeps saying process failed, try again later.
Keith
about 2 months agoUnable to access open.ac.uk. Hmmm can't reach this page. www.open.ac.uk’s server IP address could not be found.
JO
about 2 months agoHelp Centre website ITS THE WHOLE SITE NOT JUST THE BLOODY HELP CENTRE!!!
Louis
about 2 months agoCant get on to study home or use library
lisa
about 2 months agomsds.open.edu took too long to respond. ERR_CONNECTION_TIMED_OUT
Rich
about 2 months agoUnable to log in to student homepage, access any module materials or use eTMA system. Error: ERR_CONNECTION_TIMED_OUT
Madelaine
about 2 months agoWebsite won't load since 6pm last night
Graham
about 2 months agomsds.open.ac.uk took too long to respond. message appears and then it times out. farrers_walk@outlook.com
Tina
about 2 months agoCan't access open University site
Graham
about 2 months agomsds.open.ac.uk took too long to respond.
Cal
about 2 months agoStill unable to access any OU sites. I'm going to keep reporting this until it is fixed - ridiculous!!!
daisy
about 2 months agoThe website is not loading, either on the app or on browser, so can not access my studies
John
about 2 months agoUnable to reach main page or sections.
Conor
about 2 months agoWebsite is not connecting
Cal
about 2 months agoStill can't get onto Student Home page. Received e-mail back from 'helpdesk' saying there isn't currently an issue. There is a continual issue as have tried on several other devices.
Maria
about 2 months agoWhen I sign in and go to student home it's saying process failed
Cal
about 2 months agoSame as last week, cannot log on to Student Home page. Just keeps saying 'Connection Timed Out'
Cal
about 2 months agoCan't access any OU site.
Aimee
2 months agoAn error has occurred please try again later error message
Charlie
3 months agoStudentHome Technical issues message box
Hannes
3 months agoSince early this morning I am unable to open the OU website or log in, and have an iCMA due tomorrow. I managed to open this helpdesk link, but even trying to sign in from here or open 'student home' still does not work. I get this message every time 'msds.open.ac.uk took too long to respond'...
Michaela
3 months agoIt will still not let me login using my home PC even though it is saying it is operational
James
3 months agoStudent homepage not loading
Shaun
3 months agoStudentHome I am planning to choose my first module for the BA (Honours) Business Management (Marketing) degree, but cannot do so as the website is showing as “experience technical difficulties” for me.
Michaela
4 months agoSince yesterday morning, when I attempt to load and login on my home PC the page can not even load. I can however login on my mobile phone but this is not helpful when you are trying to access your work and download documents.
dylan
4 months agoError on sign in page, doesn't allow me to input login details
sarah
4 months agocant collect my tma feedback it says ''Sorry There was a problem fetching the page Depending on the nature of the problem, certain pages within the site may still be working. You may therefore still be able to access the home page, or your study pages. If the problem persists, please try aga...
Nicola
4 months agoOnline TMA submissions not working
Amnah
4 months agoStudentHome My student home is saying “ we’re having technical issues “
Kelvin
5 months agoI have not been able to login into student home for a year. Resetting the password does nothing.
Amina
5 months agoStudentHome Student home technical issues
Jacqueline
6 months agoI can't access the Open University website, either on my phone or laptop
Joanna
7 months agoUnable to login to student home
Alicia
7 months agoI cannot log in to my staff account.
Dr
7 months agoStaff login fails in Windows and MacOs on edge and safari
Natalie
7 months agoRegistration is not working
Nicola
7 months agomsds.open.ac.uk redirected you too many times. Try deleting your cookies. ERR_TOO_MANY_REDIRECTS I keep having this problem no matter what device I am on. I have cleared cookies and history to little help.
IsDown has tracked 152 incidents since started monitoring Open University status in October 2022.
3 days ago · lasted 1 day
We are currently experiencing some technical issues which means the eTMA system is unavailable for some ALs. We are working to resolve the problem as quickly as we can. Please accept our apologies for any concern or inconvenience caused by thi... More details
22 days ago · lasted 44 minutes
We are currently experiencing some technical issues that is preventing students from registering and enrolling for study online. Please call 0300 303 5303 to complete registration over the phone, but please be aware our phone lines may be busy.... More details
We've tracked and collected 152 incidents since started monitoring Open University status
Number of Incidents
3 issues
Last incident
3 days ago
Open University is down. You can check Open University status and incident details on the top of the page. IsDown continuously monitors Open University official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Open University seems to be having problems. You can check Open University status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Yes, there is an ongoing outage. You can check the details on the top of the page.
Yes, Open University might be slow has there's an ongoing outage. You can check the details on the top of the page.
IsDown monitors the Open University official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Open University last outage was on March 24, 2025 with the title "EMA/TMA: Access for Associate Lecturers"
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.