Outage in OpenAI

Elevated Errors on API and ChatGPT

Resolved Major
November 21, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We're experiencing an elevated level of API errors and are currently looking into the issue.
Components affected
OpenAI APIs OpenAI ChatGPT
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/22/2023 01:46AM

We are back up and everything should be working as expected. We are monitoring closely to ensure you have full service. We plan to publish a public postmortem to explain what happened and how we'll prevent similar issues in the future.

MONITORING over 1 year ago - at 11/22/2023 01:30AM

We are back up and everything should be working as expected. We are monitoring closely to ensure you have full service. We plan to publish a public postmortem to explain what happened and how we'll prevent similar issues in the future.

IDENTIFIED over 1 year ago - at 11/22/2023 12:33AM

We are continuing to work on a fix; we have several improvements in-flight to help restore full access, and will keep you updated here.

IDENTIFIED over 1 year ago - at 11/21/2023 11:29PM

We're continuing to work on a fix. The underlying issue is due to an issue with our database replicas. ChatGPT and non-completion API endpoints are partially impacted, while completion API endpoints including chat completions are only minimally impacted. We will post as we have more updates.

IDENTIFIED over 1 year ago - at 11/21/2023 10:14PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 11/21/2023 10:09PM

We're experiencing an elevated level of API errors and are currently looking into the issue.

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