Outage in OpenAI

Some users may not receive verification emails for login or signup with username and password.

Resolved Minor
December 19, 2024 - Started 3 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We're aware that some users are not receiving verification emails when logging into ChatGPT, leaving them blocked. We're currently investigating.
Components affected
OpenAI ChatGPT
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/19/2024 08:30PM

Between 7:24 AM and 12:12pm PST, users were unable to signup using their username and password. A fix was implemented and the issue is fully resolved.

INVESTIGATING 3 days ago - at 12/19/2024 07:55PM

We are currently looking into this issue. As a result, new user signups with a username and password are temporarily unavailable. We will share additional updates as soon as possible.

INVESTIGATING 3 days ago - at 12/19/2024 06:07PM

We are continuing to investigate this issue. This issue is preventing new users from signing up with a username and password. As a workaround, users can still signup using their Google, Microsoft or Apple Account.

INVESTIGATING 3 days ago - at 12/19/2024 05:47PM

We are continuing to investigate this issue. This issue is preventing new users from signing up with a username and password.

INVESTIGATING 3 days ago - at 12/19/2024 04:01PM

This issue also impacts users signing up using a username and password.

INVESTIGATING 3 days ago - at 12/19/2024 03:43PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 12/19/2024 03:24PM

We're aware that some users are not receiving verification emails when logging into ChatGPT, leaving them blocked. We're currently investigating.

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