Outage in OpenAI
GPTs with custom actions stuck processing
Resolved Minor
August 18, 2025 - Started 8 months ago
- Lasted about 4 hours
Incident Report
Some GPTs with custom actions requiring confirmation are stuck in a processing state when attempting to interact with the GPT. We are investigating the issue for the listed services.
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Latest Updates ( sorted recent to last )
MONITORING
8 months ago - at 08/18/2025 08:12PM
We have applied the mitigation and are monitoring the recovery.
IDENTIFIED
8 months ago - at 08/18/2025 07:52PM
We are are working on implementing a mitigation here, and are already seeing performance improvements for many users.
INVESTIGATING
8 months ago - at 08/18/2025 06:34PM
We are continuing to investigating the issue for the listed services.
For an immediate unblock, please set the GPTs "Privacy settings" to "Always allow" for any impacted GPTs you are attempting to use. Please note this does not work for all GPTs, but has been successful for some users.
INVESTIGATING
8 months ago - at 08/18/2025 05:33PM
Some GPTs with custom actions requiring confirmation are stuck in a processing state when attempting to interact with the GPT. We are investigating the issue for the listed services.
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