Outage in OpenAI

GPTs with custom actions stuck processing

Resolved Minor
August 18, 2025 - Started about 2 months ago - Lasted about 4 hours

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Outage Details

Some GPTs with custom actions requiring confirmation are stuck in a processing state when attempting to interact with the GPT. We are investigating the issue for the listed services.
Components affected
OpenAI GPTs OpenAI ChatGPT
Latest Updates ( sorted recent to last )
MONITORING about 2 months ago - at 08/18/2025 08:12PM

We have applied the mitigation and are monitoring the recovery.

IDENTIFIED about 2 months ago - at 08/18/2025 07:52PM

We are are working on implementing a mitigation here, and are already seeing performance improvements for many users.

INVESTIGATING about 2 months ago - at 08/18/2025 06:34PM

We are continuing to investigating the issue for the listed services.

For an immediate unblock, please set the GPTs "Privacy settings" to "Always allow" for any impacted GPTs you are attempting to use. Please note this does not work for all GPTs, but has been successful for some users.

INVESTIGATING about 2 months ago - at 08/18/2025 05:33PM

Some GPTs with custom actions requiring confirmation are stuck in a processing state when attempting to interact with the GPT. We are investigating the issue for the listed services.

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