Outage in OpenAI
Users unable to access chat support on help center
Resolved Minor
May 26, 2026 - Started about 12 hours ago
- Lasted 6 minutes
Incident Report
Summary AI Generated
OpenAI experienced a 6-minute outage where users were unable to access chat support through the help center, with Login and ChatGPT components affected. Users encountered errors when attempting to reach chat support and were directed to email support instead. The issue was identified and a mitigation was implemented to resolve the problem.
We are aware of reports from users who are experiencing errors when attempting access Chat support the help center. For help, please email support@openai.com "support@openai.com": mailto:support@openai.com We are working implementing the mitigation.
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IDENTIFIED
about 12 hours ago - at 05/26/2026 08:27PM
We are aware of reports from users who are experiencing errors when attempting access Chat support the help center. For help, please email support@openai.com "support@openai.com": mailto:support@openai.com We are working implementing the mitigation.
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