Incident Report
Some users are experiencing delayed responses from OpenAI Support by email and chat.
We’re investigating and will share updates as we learn more.
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Latest Updates ( sorted recent to last )
MONITORING
about 1 hour ago - at 09/18/2026 09:59PM
We have applied the mitigation and are monitoring the recovery.
Some support responses by email and chat may still be delayed while we work through affected cases.
IDENTIFIED
about 1 hour ago - at 09/18/2026 09:36PM
Some users are experiencing delayed responses from OpenAI Support by email and chat.
We’re investigating and will share updates as we learn more.
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