Outage in OpenAI
Support available via email
Resolved Minor
September 29, 2026 - Started about 10 hours ago
- Lasted about 6 hours
Incident Report
Summary AI Generated
OpenAI's Help Center and support chat were unavailable for approximately 5.5 hours on September 29, 2026. The Help Center was restored relatively early in the incident, but support chat remained down throughout, with email serving as the only support channel during the outage. A mitigation was applied and the service entered monitoring before full recovery.
Our Help Center and support chat are currently unavailable. If you need assistance, you can still reach our support team by emailing support@openai.com "support@openai.com": mailto:support@openai.com.
We apologize for the inconvenience.
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Latest Updates ( sorted recent to last )
MONITORING
about 6 hours ago - at 09/29/2026 09:50PM
We have applied the mitigation and are monitoring the recovery.
INVESTIGATING
about 9 hours ago - at 09/29/2026 06:50PM
Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email support@openai.com "support@openai.com": mailto:support@openai.com.
INVESTIGATING
about 10 hours ago - at 09/29/2026 05:55PM
Our Help Center is available, but support chat remains unavailable. If you need assistance, you can browse the Help Center or email support@openai.com "support@openai.com": mailto:support@openai.com.
INVESTIGATING
about 10 hours ago - at 09/29/2026 05:49PM
Our Help Center and support chat are currently unavailable. If you need assistance, you can still reach our support team by emailing support@openai.com "support@openai.com": mailto:support@openai.com.
We apologize for the inconvenience.
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