Outage in OpenGov

Google outage affecting 811

Resolved Major
June 12, 2025 - Started 10 days ago - Lasted about 17 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 06/13/2025 12:36PM

Google Workspaces has confirmed this incident has been resolved. For details, please check here: https://www.google.com/appsstatus/dashboard/incidents/Eab7zGLWSaUJyh9c9R9L

Please manually check your 811 provider for any SEV-1 (high severity) issues, as email-based ticket delivery may have been delayed or disrupted. We cannot guarantee successful delivery of 811 tickets via email during the outage.

MONITORING 10 days ago - at 06/12/2025 08:42PM

Google has confirmed that Gmail service has been fully restored.

View incident details. https://www.google.com/appsstatus/dashboard/incidents/Eab7zGLWSaUJyh9c9R9L

Other Google services remain in recovery—track status here. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

811 ticket emails are now flowing properly through Gmail to Enterprise Asset Management. We do not believe ongoing Google issues will impact 811 integrations, but we’ll continue monitoring and provide updates as needed.

Due to the global outage, we cannot confirm all tickets were delivered during the disruption. Please review your 811 system for any missing tickets, especially SEV-1 (high severity) issues.

IDENTIFIED 10 days ago - at 06/12/2025 07:42PM

Subject: Intermittent Gmail Outage Affecting 811 Ticket Delivery
We are currently experiencing an intermittent Gmail outage impacting 811 integrations within Enterprise Asset Management. This is part of a broader, global issue with Gmail. Google is actively working to resolve the problem. You can view the latest status updates here:
https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
Important

Action Required:
Please manually check your 811 provider for any SEV-1 (high severity) issues, as email-based ticket delivery may be delayed or disrupted. At this time, we cannot guarantee successful delivery of 811 tickets via email.
We will keep you updated as we learn more. Thank you for your patience and understanding. (edited)

INVESTIGATING 10 days ago - at 06/12/2025 07:42PM

Google Workspaces has recovered according to google. But based on this link there is still down services we think might affect proper gmail usage through their API

https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

INVESTIGATING 10 days ago - at 06/12/2025 07:38PM

We are currently investigating this issue.

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