Outage in OpenGov
Tax & Revenue | Payment Portal Partial Payments Error
Resolved MajorIncident Report
Some users receive an error when attempting to submit full payments through the Online Payment Portal. Our team is actively investigating and working toward a resolution.
In the meantime, you can unblock your constituents by following these steps:
1. Select Settings from the top navigation menu
2. Select Organization Profile
3. Under the Customer Payment Portal section, toggle "Allow Customer Partial Payments" to On
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 05/22/2026 06:59PM
This incident has been resolved.
IDENTIFIED
14 days ago - at 05/21/2026 01:53PM
Our team has identified the cause of the behavior impacting the Online Payment Portal and testing changes that are planned to be released this evening with our regular release.
INVESTIGATING
15 days ago - at 05/20/2026 05:39PM
Some users receive an error when attempting to submit full payments through the Online Payment Portal. Our team is actively investigating and working toward a resolution.
In the meantime, you can unblock your constituents by following these steps:
1. Select Settings from the top navigation menu
2. Select Organization Profile
3. Under the Customer Payment Portal section, toggle "Allow Customer Partial Payments" to On
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