Outage in OpenGov

Resident Payment Portal - Not allowing residents to make payments

Resolved Major
August 11, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

Currently, we recognize the resident payment portal is preventing residents from successfully logging into their accounts and submitting payments for services. This situation is occurring consistently for all users attempting to access the payment portal. Our engineering team is actively investigating this concern and working to resolve it.
Components affected
OpenGov Financials
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/11/2025 06:28PM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 08/11/2025 06:24PM

The concern relating to residents not having access to the payment portal has been resolved as of 12:00 pm 8/11/2025

INVESTIGATING about 1 month ago - at 08/11/2025 04:05PM

Currently, we recognize the resident payment portal is preventing residents from successfully logging into their accounts and submitting payments for services. This situation is occurring consistently for all users attempting to access the payment portal. Our engineering team is actively investigating this concern and working to resolve it.

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