Outage in OpenGov
Enterprise Asset Management Reporting Matter
Resolved MajorIncident Report
We want to make you aware of a temporary issue affecting reporting. An update released last night introduced a problem where some customers are unable to run reports.
To quickly resolve this, we are rolling back to the prior version of reporting. This change will not cause downtime or affect those customers whose reports are already working correctly.
We are actively monitoring the situation and will share an update once the rollback is complete.
Thank you for your patience and understanding.
Components affected
OpenGov Asset Management (formerly Cartegraph)Need to monitor OpenGov outages?
One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Try IsDown risk-free
14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 08/29/2025 03:23PM
This incident has been resolved.
The rollback of last night’s reporting update is now complete. Reporting services should be functioning as expected.
If you are still experiencing issues, please clear your browser cookies in Chrome or Edge using the keyboard shortcut:
CTRL + SHIFT + DELETE
After clearing cookies, restart your browser and try running reports again.
We appreciate your patience and cooperation while we worked to resolve this issue.
IDENTIFIED
about 2 months ago - at 08/29/2025 03:05PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 months ago - at 08/29/2025 03:02PM
We want to make you aware of a temporary issue affecting reporting. An update released last night introduced a problem where some customers are unable to run reports.
To quickly resolve this, we are rolling back to the prior version of reporting. This change will not cause downtime or affect those customers whose reports are already working correctly.
We are actively monitoring the situation and will share an update once the rollback is complete.
Thank you for your patience and understanding.
Latest OpenGov outages
AWS Outage, impacting connectivity and service - 3 days ago
10/16/25: Permitting & Licensing is inaccessible - 7 days ago
Proposal Details fail with error - 10 days ago
Account Summary Reports are not displaying any data - 20 days ago
Payment steps not Completing - 27 days ago
The Status Page Aggregator Built for IT Teams
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4522 services available
Integrations with
