Outage in OpenGov
Enterprise Asset Management Reporting Matter
Resolved Major
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Outage Details
We want to make you aware of a temporary issue affecting reporting. An update released last night introduced a problem where some customers are unable to run reports.
To quickly resolve this, we are rolling back to the prior version of reporting. This change will not cause downtime or affect those customers whose reports are already working correctly.
We are actively monitoring the situation and will share an update once the rollback is complete.
Thank you for your patience and understanding.
Components affected
OpenGov Asset Management (formerly Cartegraph)Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 08/29/2025 03:23PM
This incident has been resolved.
The rollback of last night’s reporting update is now complete. Reporting services should be functioning as expected.
If you are still experiencing issues, please clear your browser cookies in Chrome or Edge using the keyboard shortcut:
CTRL + SHIFT + DELETE
After clearing cookies, restart your browser and try running reports again.
We appreciate your patience and cooperation while we worked to resolve this issue.
IDENTIFIED
23 days ago - at 08/29/2025 03:05PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
23 days ago - at 08/29/2025 03:02PM
We want to make you aware of a temporary issue affecting reporting. An update released last night introduced a problem where some customers are unable to run reports.
To quickly resolve this, we are rolling back to the prior version of reporting. This change will not cause downtime or affect those customers whose reports are already working correctly.
We are actively monitoring the situation and will share an update once the rollback is complete.
Thank you for your patience and understanding.
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