Outage in OpenGov

Payment steps not Completing

Resolved Minor
September 26, 2025 - Started 27 days ago - Lasted about 1 hour
Official incident page

Incident Report

Our engineering team is aware and investigating, payment steps not completing. The payments are being recorded in the history, and e-check/Credit card payments are being processed in Stripe. In the meantime, if you need the step to proceed immediately, Admins can click the Complete and Proceed button in the bottom right.
Components affected
OpenGov Permitting & Licensing

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Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 09/26/2025 05:08PM

This incident has been resolved. All payment steps that were paid in full during this time have been updated to a completed status.

INVESTIGATING 27 days ago - at 09/26/2025 04:04PM

Our engineering team is aware and investigating, payment steps not completing. The payments are being recorded in the history, and e-check/Credit card payments are being processed in Stripe.

In the meantime, if you need the step to proceed immediately, Admins can click the Complete and Proceed button in the bottom right.

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