Outage in OpenGov

10/16/25: Permitting & Licensing is inaccessible

Resolved Major
October 16, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Retroactive to approximately 7:40am Eastern Time on October 16, 2025: The Permitting & Licensing Employee Application cannot be accessed without users experiencing an error page. The Public Portal's homepage can be accessed without logging in, but upon logging in users experience an error page. OpenGov's Engineering team is actively investigating.
Components affected
OpenGov Permitting & Licensing

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/16/2025 02:03PM

This incident has been resolved.

MONITORING about 2 months ago - at 10/16/2025 12:52PM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 10/16/2025 12:33PM

A fix has been implemented, which has been validated in both sides of the Permitting & Licensing Application. We will monitor to ensure site stability throughout the rest of the day.

IDENTIFIED about 2 months ago - at 10/16/2025 12:10PM

The root cause has been identified. Engineering is actively working to resolve this.

INVESTIGATING about 2 months ago - at 10/16/2025 11:55AM

Retroactive to approximately 7:40am Eastern Time on October 16, 2025:

The Permitting & Licensing Employee Application cannot be accessed without users experiencing an error page. The Public Portal's homepage can be accessed without logging in, but upon logging in users experience an error page.

OpenGov's Engineering team is actively investigating.

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