Outage in OpenGov

Cloudflare Outage - Impact to OpenGov Software Applications

Resolved Major
November 18, 2025 - Started about 2 months ago - Lasted about 10 hours
Official incident page

Incident Report

Hello, We are writing to advise that OpenGov is actively tracking the Cloudflare global outage. We recognize that some aspects of software applications may be impacted, inaccessible or running slowly. We will keep our customers advised when services are restored. EAM/Cartegraph customers might experience failures when downloading or updating the mobile app until this is resolved.
Components affected
OpenGov Budgeting & Planning OpenGov Financials OpenGov Permitting & Licensing OpenGov Procurement OpenGov Reporting & Transparency OpenGov Asset Management (formerly Cartegraph) OpenGov Open Data OpenGov Community Feedback (formerly Open Town Hall) OpenGov Help Center OpenGov FTP OpenGov Integration Services OpenGov Platform

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/18/2025 11:58PM

This incident has been resolved.

MONITORING about 2 months ago - at 11/18/2025 06:55PM

While the Major Outage reported by Cloudflare is reported as resolved, there are underlying connecting applications that are still contributing to software and application access. We are continuing to monitor.

MONITORING about 2 months ago - at 11/18/2025 03:26PM

Cloudflare has noted they are continuing to investigate the outage. We recognize aspects of access in relation to OpenGov software applications may still be impacted.

INVESTIGATING about 2 months ago - at 11/18/2025 01:47PM

Hello, We are writing to advise that OpenGov is actively tracking the Cloudflare global outage. We recognize that some aspects of software applications may be impacted, inaccessible or running slowly. We will keep our customers advised when services are restored.

EAM/Cartegraph customers might experience failures when downloading or updating the mobile app until this is resolved.

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