Outage in OpenPhone

Service interruption

Resolved Major

February 19, 2023 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Hello, folks. We are currently experiencing an outage that is affecting our service. Our team is working diligently to identify the root cause and implement a resolution as quickly as possible. During this time, you may experience issues accessing our service, making calls, or sending messages. We apologize for the trouble this is causing. We understand how important our service is to you, and we want to assure you that we are doing everything possible to restore normal operations. We will keep you updated.

Components affected

OpenPhone Website OpenPhone IOS App OpenPhone Android App OpenPhone Web App OpenPhone Text Messaging OpenPhone Calling OpenPhone Mac App

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 02/19/2023 09:27PM

Hey folks, we're back online right now and all services are operational. We're monitoring the situation and looking into the root cause of the issue to ensure it doesn't happen again. Thanks very much for your patience. If you need help, please send us a note to support@openphone.com

INVESTIGATING almost 3 years ago - at 02/19/2023 08:35PM

Hello, folks. We are currently experiencing an outage that is affecting our service. Our team is working diligently to identify the root cause and implement a resolution as quickly as possible.

During this time, you may experience issues accessing our service, making calls, or sending messages. We apologize for the trouble this is causing. We understand how important our service is to you, and we want to assure you that we are doing everything possible to restore normal operations.

We will keep you updated.

Latest OpenPhone outages

Contacts Performance - 7 days ago

Payment Issues - about 2 months ago

Degraded Integration Performance - Hubspot + Salesforce - about 2 months ago

Calling is impacted - 3 months ago

Calling issues - 3 months ago

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