Outage in OpenPhone

Inability to purchase new numbers

Resolved Major
May 02, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

Hey folks, we're investigating an issue with a third-party phone number provider. While this is affecting the ability of new and existing users to purchase new phone numbers, it does not affect any functionality of OpenPhone for existing users. This will also prevent new users from signing-up. We've identified the cause of this issue and should have it resolved with this third-party provider shortly. Thank you for your patience!
Components affected
OpenPhone IOS App OpenPhone Android App OpenPhone Web App OpenPhone Mac App

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/03/2023 02:21AM

The issue has been resolved and the ability to purchase new numbers has been restored. If you were trying to sign up for the service, you may continue with the process now.

Thank you for your continued patience!

IDENTIFIED over 2 years ago - at 05/02/2023 10:55PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 05/02/2023 10:51PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 05/02/2023 10:42PM

Hey folks, we're investigating an issue with a third-party phone number provider. While this is affecting the ability of new and existing users to purchase new phone numbers, it does not affect any functionality of OpenPhone for existing users. This will also prevent new users from signing-up. We've identified the cause of this issue and should have it resolved with this third-party provider shortly. Thank you for your patience!

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