Outage in OpenPhone

Inability to make and receive calls

Resolved Minor
May 18, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing issues with our calling functionality. Some users may be unable to make or receive calls. Our engineering team is investigating the issue, and we will provide updates as soon as possible.
Components affected
OpenPhone Android App OpenPhone Mac App OpenPhone Web App OpenPhone IOS App

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/18/2023 06:03PM

We have confirmed that all issues with making and receiving calls have been resolved. You may refresh your apps and start using the service again.

Thank you for your understanding!

MONITORING over 2 years ago - at 05/18/2023 05:04PM

Our team has worked on a fix and is closely monitoring the results. The ability to make and receive calls has been restored.

IDENTIFIED over 2 years ago - at 05/18/2023 04:37PM

The issue has been identified, and our team is working diligently to have it resolved. We appreciate your patience as we work on the issue.

INVESTIGATING over 2 years ago - at 05/18/2023 04:34PM

We are currently experiencing issues with our calling functionality. Some users may be unable to make or receive calls. Our engineering team is investigating the issue, and we will provide updates as soon as possible.

Latest OpenPhone outages

Gmail Authentication Issues - 29 days ago
Sona calling issues under investigation - 30 days ago
Investigating unexpected logouts in mobile apps - about 1 month ago
Degraded calling experience - about 2 months ago
Calling Issues - about 2 months ago

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