Outage in OpenPhone

SMS/MMS Delivery Failures to Verizon and AT&T Networks in the US

Resolved Minor

September 28, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Our carrier has informed us that they are experiencing SMS/MMS Delivery Failures to Verizon and AT&T Networks in the US. They are actively investigating the issue. According to Twilio, next update will come in 30 mins from 12:19 pst. Feel free to follow along here: https://status.twilio.com/incidents/j8lxbp03z9z5

Components affected

OpenPhone Text Messaging

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 09/28/2023 10:21PM

We are no longer experiencing MMS/SMS delivery delays when sending messages to Verizon and AT&T. This incident has been resolved.

MONITORING over 2 years ago - at 09/28/2023 09:19PM

Observing successful MMS/SMS delivery to Verizon and AT&T networks in the US. Will continue monitoring.

IDENTIFIED over 2 years ago - at 09/28/2023 07:53PM

Our carrier has informed us that they are experiencing SMS/MMS Delivery Failures to Verizon and AT&T Networks in the US. They are actively working toward a resolution. According to Twilio, next update will come in one hour from 12:48 pst. Feel free to follow along here: https://status.twilio.com/incidents/j8lxbp03z9z5

INVESTIGATING over 2 years ago - at 09/28/2023 07:22PM

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