Outage in OpenPhone
AI transcriptions and call summaries are not working
Resolved MajorIncident Report
AI call summaries are not working due to an outage with our provider.
Components affected
OpenPhone CallingNeed to monitor OpenPhone outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 11/08/2023 05:06PM
This incident has been resolved.
INVESTIGATING
about 2 years ago - at 11/08/2023 04:11PM
Errors from our provider appeared to have stopped and we are starting to recover, however AI summaries and transcriptions may still not be available. We are continuing to investigate and will provide another update in 30m.
INVESTIGATING
about 2 years ago - at 11/08/2023 03:46PM
Our provider has informed us "a fix has been implemented and we are gradually seeing the services recover. We are currently monitoring the situation."
INVESTIGATING
about 2 years ago - at 11/08/2023 03:07PM
AI call summaries are not working due to an outage with our provider.
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