Outage in OpenPhone
AI transcriptions and call summaries are not working
Resolved MajorIncident Report
AI call summaries are not working due to an outage with our provider.
Components affected
OpenPhone CallingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 11/08/2023 05:06PM
This incident has been resolved.
INVESTIGATING
over 2 years ago - at 11/08/2023 04:11PM
Errors from our provider appeared to have stopped and we are starting to recover, however AI summaries and transcriptions may still not be available. We are continuing to investigate and will provide another update in 30m.
INVESTIGATING
over 2 years ago - at 11/08/2023 03:46PM
Our provider has informed us "a fix has been implemented and we are gradually seeing the services recover. We are currently monitoring the situation."
INVESTIGATING
over 2 years ago - at 11/08/2023 03:07PM
AI call summaries are not working due to an outage with our provider.
Latest OpenPhone outages
Emergency Maintenance - 3 days ago
Search is experiencing slowdowns - about 1 month ago
Conversations issue causing client issues - about 1 month ago
Inbound Email Incident - about 1 month ago
Calling Incident - about 2 months ago
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