Outage in OpenPhone

Delayed Messages

Resolved Minor
December 11, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing a delay in receiving messages. Push notifications will show up immediately but the message does not appear until OpenPhone is refreshed. This is occurring on the desktop and web. iOS and Android are not affected. We will share an update as soon as we have identified a fix.
Components affected
OpenPhone Mac App OpenPhone Web App OpenPhone Text Messaging OpenPhone IOS App OpenPhone Android App

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/11/2023 07:02PM

This incident has been resolved. Realtime notifications are working in all OpenPhone clients.

INVESTIGATING almost 2 years ago - at 12/11/2023 06:36PM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 12/11/2023 06:35PM

Real-time notification updates are still not functioning. We're continuing to diagnose the issue.

INVESTIGATING almost 2 years ago - at 12/11/2023 05:23PM

We are continuing to investigate the issue.

INVESTIGATING almost 2 years ago - at 12/11/2023 04:47PM

We are experiencing a delay in receiving messages. Push notifications will show up immediately but the message does not appear until OpenPhone is refreshed. This is occurring on the desktop and web. iOS and Android are not affected. We will share an update as soon as we have identified a fix.

Latest OpenPhone outages

Gmail Authentication Issues - 29 days ago
Sona calling issues under investigation - 30 days ago
Investigating unexpected logouts in mobile apps - about 1 month ago
Degraded calling experience - about 2 months ago
Calling Issues - about 2 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook