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Outage in OpenPhone

Delayed Messages

Resolved Minor
December 11, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing a delay in receiving messages. Push notifications will show up immediately but the message does not appear until OpenPhone is refreshed. This is occurring on the desktop and web. iOS and Android are not affected. We will share an update as soon as we have identified a fix.
Components affected
OpenPhone IOS App OpenPhone Android App OpenPhone Web App OpenPhone Text Messaging OpenPhone Mac App

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/11/2023 07:02PM

This incident has been resolved. Realtime notifications are working in all OpenPhone clients.

INVESTIGATING about 2 years ago - at 12/11/2023 06:36PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 12/11/2023 06:35PM

Real-time notification updates are still not functioning. We're continuing to diagnose the issue.

INVESTIGATING about 2 years ago - at 12/11/2023 05:23PM

We are continuing to investigate the issue.

INVESTIGATING about 2 years ago - at 12/11/2023 04:47PM

We are experiencing a delay in receiving messages. Push notifications will show up immediately but the message does not appear until OpenPhone is refreshed. This is occurring on the desktop and web. iOS and Android are not affected. We will share an update as soon as we have identified a fix.

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