Outage in OpenPhone

Reports of some group messaging issues

Resolved Minor

April 17, 2025 - Started 10 months ago - Lasted about 2 hours

Incident Report

We're currently investigating some reports of group messaging issues. Our team is on it, and we'll share more information as soon as possible.

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Latest Updates ( sorted recent to last )

MONITORING 10 months ago - at 04/17/2025 10:04PM

Our upstream messaging provider has deployed a fix for the group messaging outage. Service should now be restored, we are continuing to monitor the situation.

INVESTIGATING 10 months ago - at 04/17/2025 09:47PM

Our upstream provider for group messaging is experiencing an outage and has identified the issue. They are currently working to deploy a fix. This issue is currently only impacting Group MMS messages. SMS and 1 to 1 MMS messages should be unaffected. We are monitoring the situation and will provide regular updates.

INVESTIGATING 10 months ago - at 04/17/2025 09:30PM

We have confirmed that our upstream provider for group messaging is experiencing a temporary outage and is investigating. This issue is currently only impacting Group MMS messages. SMS and 1 to 1 MMS messages should be unaffected. We are monitoring the situation and will provide regular updates.

INVESTIGATING 10 months ago - at 04/17/2025 08:57PM

We're currently investigating some reports of group messaging issues. Our team is on it, and we'll share more information as soon as possible.

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