MMS Attachment Outage

Inbound calls with custom greetings encounter errors

We've identified an issue affecting inbound calls for phone numbers using custom greetings. Callers will hear an error message if your call flow includes an custom audio greeting, phone menu greeting, or custom voicemail.

We're actively working on a resolution and will update this page once service is restored.

Workaround: To continue receiving calls, create a temporary call flow: https://support.quo.com/core-concepts/administration/call-flows/temp-call-flows#temporary-call-flows that routes directly to a "ring users" step: set your flow to Incoming Call → Ring Users. Our system default voicemail is currently operational, and can be used as a fallback

Port-in requests and carrier registration submissions unavailable

We're experiencing issues with submitting new port-in requests and carrier registration submissions. Both in-app and form-based submissions are temporarily affected.

We're actively investigating and will update this page as we learn more.

We are experiencing an outage of our media attachment system.

Media attachments in messages may be temporarily unavailable during this time. This may impact the ability to send attachments on outgoing messages, and the visibility of attachments in message history.