Outage in OpenPhone
Disruption to Sona (AI Agent) Messaging
Resolved Minor
September 17, 2026 - Started 4 days ago
- Lasted about 1 hour
Incident Report
Disruption to Sona (AI agent) sending SMS messages
Sona is currently unable to send SMS messages. This affects text messages sent by Sona during calls and SMS responses to new leads through Sona for lead capture.
Regular SMS messaging is not impacted. This disruption is limited to messages sent by Sona.
Our team is actively working to resolve the issue. We’ll share updates as more information becomes available.
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Latest Updates ( sorted recent to last )
MONITORING
4 days ago - at 09/17/2026 05:48PM
Messaging has been restored for AI agents.
IDENTIFIED
4 days ago - at 09/17/2026 05:05PM
Disruption to Sona (AI agent) sending SMS messages
Sona is currently unable to send SMS messages. This affects text messages sent by Sona during calls and SMS responses to new leads through Sona for lead capture.
Regular SMS messaging is not impacted. This disruption is limited to messages sent by Sona.
Our team is actively working to resolve the issue. We’ll share updates as more information becomes available.
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