Outage in OpenSesame

AICC Course Launches are failing for some Learners

Resolved Major
January 08, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue that is preventing some learners from launching AICC courses. We appreciate your patience while we investigate the issue and will update you as we work toward a resolution. Please reach out to our support team with any questions or concerns.
Components affected
OpenSesame Course Delivery Platform

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/08/2025 09:09PM

This incident has been resolved.

MONITORING 10 months ago - at 01/08/2025 08:54PM

A fix has been implemented and we are monitoring the system.

Thank you for your patience. Please reach out to our support team if you have any questions or concerns.

INVESTIGATING 10 months ago - at 01/08/2025 07:25PM

We are continuing to investigate this issue. We believe the impact is limited to a small number of customers.

We apologize for any inconvenience. Please reach out to our support team with any questions or concerns.

INVESTIGATING 10 months ago - at 01/08/2025 05:55PM

We are currently investigating an issue that is preventing some learners from launching AICC courses.

We appreciate your patience while we investigate the issue and will update you as we work toward a resolution. Please reach out to our support team with any questions or concerns.

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