Outage in OpenSesame
"Generate Outline" is failing to create a course
Resolved MinorIncident Report
Summary AI Generated
The "Generate Outline" feature in OpenSesame's Simon Authoring Suite was unavailable for approximately 7.3 hours due to an issue with a third-party service provider. Course outline generation was fully disrupted during this period. The incident was resolved and functionality restored by June 29, 2026.
There is an issue with our our service provider that is being addressed. Once that issue has been resolved, course outline generation should be restored.
Components affected
OpenSesame Simon Authoring SuiteTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 06/29/2026 09:21PM
This incident has been resolved.
IDENTIFIED
18 days ago - at 06/29/2026 02:21PM
There is an issue with our our service provider that is being addressed. Once that issue has been resolved, course outline generation should be restored.
IDENTIFIED
18 days ago - at 06/29/2026 02:10PM
There is an issue with our service provider that is being addressed. Once that issue has been resolved, course outline generation should be restored.
IDENTIFIED
18 days ago - at 06/29/2026 02:07PM
We are continuing to work on a fix for this issue.
IDENTIFIED
18 days ago - at 06/29/2026 02:06PM
There is an issue with our our service provider that is being addressed. Once that issue has been resolved, course outline generation should be restored.
Latest OpenSesame outages
List sharing temporarily limited - about 14 hours ago
Course Launch is failing or may be degraded - 11 days ago
Intermittent media playback errors in courses - about 1 month ago
Feedback panel not loading in courses - about 1 month ago
Internal employee self-service user and account creation is currently unavailable. - about 2 months ago
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