Outage in OpenSRS

Registrant Verification, Renewal, and Transfer Code Emails

Resolved Minor
February 19, 2024 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Our engineers are investigating an issue impacting the delivery of registrant verification, renewal, and transfer code emails. Further updates will be provided.
Components affected
OpenSRS System Messaging

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/19/2024 08:51PM

This incident has been resolved.

INVESTIGATING almost 2 years ago - at 02/19/2024 08:31PM

Our queue backlogs have cleared, and we can confirm that this incident is now resolved.

INVESTIGATING almost 2 years ago - at 02/19/2024 07:53PM

Our engineering teams have restarted messaging services and we are clearing through a backlog of email messages, end users should expect to receive registrant verification notices and other email notifications within 30 minutes.

INVESTIGATING almost 2 years ago - at 02/19/2024 07:25PM

Our engineering team has identified the cause of the messaging delays and is now working to resolve the issue.

We will continue to update you as we work to resolve this incident.

INVESTIGATING almost 2 years ago - at 02/19/2024 07:17PM

We are continuing to investigate the issue.

Next update: within one hour.

INVESTIGATING almost 2 years ago - at 02/19/2024 05:53PM

Our engineers are investigating an issue impacting the delivery of registrant verification, renewal, and transfer code emails. Further updates will be provided.

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