Outage in OpenSRS

Reseller Control panel login is failing to login for some reseller accounts.

Resolved Major

March 21, 2024 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue with the login for the Reseller Control Panel (manage.opensrs.com) which is preventing some reseller accounts from logging into their control panel. Our team is currently investigating to provide a swift resolution as soon as possible. Error: Service configuration is missing. Re-login to try again. Approximate start time: 17:30 UTC

Components affected

OpenSRS Reseller Control Panel

Need to monitor OpenSRS outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 03/21/2024 07:25PM

The login error when logging into the Reseller Control Panel is now resolved and all Reseller Control Panel logins are working as expected again.

Incident start time: 17:30 UTC
End time: 18:40 UTC

Approximate downtime: 1 hour 10 minutes

IDENTIFIED about 2 years ago - at 03/21/2024 06:48PM

We have identified the issue causing the login errors on the Reseller Control Panel and have taken action to mitigate the login errors. The reseller control panel logins should be working again but we will be monitoring the status until it's confirmed that it is completely resolved.

INVESTIGATING about 2 years ago - at 03/21/2024 06:17PM

We have identified an issue with the login for the Reseller Control Panel (manage.opensrs.com) which is preventing some reseller accounts from logging into their control panel. Our team is currently investigating to provide a swift resolution as soon as possible.

Error: Service configuration is missing. Re-login to try again.

Approximate start time: 17:30 UTC

Latest OpenSRS outages

ccTLD connection latency - 1 day ago

.DE and .FR Latency - 2 days ago

.DE Renewal Failures - 14 days ago

Cluster B - Webmail/POP/IMAP - 24 days ago

.EU Registry Connections - 29 days ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook