Outage in OpenSRS

Sectigo SSL Order Errors

Resolved Minor
September 16, 2024 - Started 3 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently experiencing issues with the OpenSRS Trust Orders in the Reseller Control Panel. Our NoC is engaged and investigating.
Components affected
OpenSRS SSL
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/17/2024 09:20PM

Engineering has implemented a fix for the OpenSRS trust services. As a result, Sectigo SSL Orders are now processing normally. This issue is now resolved.

INVESTIGATING 3 months ago - at 09/17/2024 03:12PM

This issue impacts our OT&E (Testing) environment as well. Further updates will be provided as our investigation continues.

INVESTIGATING 3 months ago - at 09/17/2024 11:23AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 09/17/2024 11:22AM

We are currently still experiencing issues with Sectigo SSL new orders and renewals. Our teams are currently awaiting an update from Sectigo to resolve the issue. We will provide an update when we have more information.

INVESTIGATING 3 months ago - at 09/16/2024 05:06PM

We are currently experiencing issues with the OpenSRS Trust Orders in the Reseller Control Panel.

Our NoC is engaged and investigating.

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