Outage in OpenSRS

Phone Support Degredation

Resolved Minor
October 08, 2024 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing issues with our phone support service provider, which is affecting customers' ability to reach us by phone. For support please connect with us via chat or email for assistance until this is resolved. Thank you for your understanding.
Components affected
OpenSRS Reseller Support
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 10/08/2024 08:26PM

This incident has been resolved. Phone support has been restored.

IDENTIFIED 5 months ago - at 10/08/2024 08:04PM

Our phone support provider has posted an update stating this issue now appears resolved. They are seeing an improvement on this as it recovers.

INVESTIGATING 5 months ago - at 10/08/2024 07:38PM

We are currently experiencing issues with our phone support service provider, which is affecting customers' ability to reach us by phone. For support please connect with us via chat or email for assistance until this is resolved. Thank you for your understanding.

Latest OpenSRS outages

Cluster B Email Outage - 15 days ago
Cluster A Login - about 1 month ago
Reseller Control Panel errors - about 2 months ago

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