Outage in OpenSRS

Domain lookup failures

Resolved Minor
October 10, 2025 - Started 23 days ago - Lasted about 9 hours
Official incident page

Incident Report

We're seeing domain lookup failures with OpenSRS. Our engineering team has been engaged and is actively investigating.

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 10/11/2025 07:03AM

Thank you for your patience. Our engineers have now resolved the domain lookup failures with OpenSRS. All systems are good.

Start time 21:48 UTC
End Time 06:46 UTC

MONITORING 22 days ago - at 10/11/2025 05:42AM

We are still investigating the Domain Lookup Services issues.
The Reseller Control panels are back up and we are monitoring.

Our Engineers are actively working on the issues.

MONITORING 22 days ago - at 10/11/2025 05:15AM

Domain Lookup Services have degraded again, team is investigating, along with the Reseller Control panels.
Users will experience errors/timeouts when attempting to interact with domain lookups, and the Reseller Control panels

Our Engineers are actively working on the issues.

MONITORING 22 days ago - at 10/11/2025 03:56AM

Services have mostly recovered, we are currently monitoring for intermittent failures and slowness noted for some customers.

MONITORING 22 days ago - at 10/11/2025 03:45AM

We are still seeing some issues with ccTLD lookups.

NoC engineers are still working on the issue and will provide updates as they get them.

MONITORING 22 days ago - at 10/11/2025 02:54AM

A fix has been applied at this time, and we're monitoring the ongoing status.

Further updates to come as they're released.

INVESTIGATING 22 days ago - at 10/11/2025 01:27AM

NoC engineers continue to investigate the issue that's ongoing.

They've narrowed down the issue and are focusing their attention.

Further updates as they're released.

INVESTIGATING 23 days ago - at 10/11/2025 12:13AM

Our engineers are still working on the issue, with domain lookups and will provide updates as they come.

INVESTIGATING 23 days ago - at 10/10/2025 10:34PM

We're still seeing domain lookup errors at this time.

Our engineering team is still actively investigating this issue.

Further updates to follow.

INVESTIGATING 23 days ago - at 10/10/2025 09:48PM

We're seeing domain lookup failures with OpenSRS. Our engineering team has been engaged and is actively investigating.

Latest OpenSRS outages

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