Outage in OpenSRS

Domain lookup failures

Resolved Minor
October 10, 2025 - Started 2 days ago - Lasted about 9 hours
Official incident page

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Outage Details

We're seeing domain lookup failures with OpenSRS. Our engineering team has been engaged and is actively investigating.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/11/2025 07:03AM

Thank you for your patience. Our engineers have now resolved the domain lookup failures with OpenSRS. All systems are good.

Start time 21:48 UTC
End Time 06:46 UTC

MONITORING 2 days ago - at 10/11/2025 05:42AM

We are still investigating the Domain Lookup Services issues.
The Reseller Control panels are back up and we are monitoring.

Our Engineers are actively working on the issues.

MONITORING 2 days ago - at 10/11/2025 05:15AM

Domain Lookup Services have degraded again, team is investigating, along with the Reseller Control panels.
Users will experience errors/timeouts when attempting to interact with domain lookups, and the Reseller Control panels

Our Engineers are actively working on the issues.

MONITORING 2 days ago - at 10/11/2025 03:56AM

Services have mostly recovered, we are currently monitoring for intermittent failures and slowness noted for some customers.

MONITORING 2 days ago - at 10/11/2025 03:45AM

We are still seeing some issues with ccTLD lookups.

NoC engineers are still working on the issue and will provide updates as they get them.

MONITORING 2 days ago - at 10/11/2025 02:54AM

A fix has been applied at this time, and we're monitoring the ongoing status.

Further updates to come as they're released.

INVESTIGATING 2 days ago - at 10/11/2025 01:27AM

NoC engineers continue to investigate the issue that's ongoing.

They've narrowed down the issue and are focusing their attention.

Further updates as they're released.

INVESTIGATING 2 days ago - at 10/11/2025 12:13AM

Our engineers are still working on the issue, with domain lookups and will provide updates as they come.

INVESTIGATING 2 days ago - at 10/10/2025 10:34PM

We're still seeing domain lookup errors at this time.

Our engineering team is still actively investigating this issue.

Further updates to follow.

INVESTIGATING 2 days ago - at 10/10/2025 09:48PM

We're seeing domain lookup failures with OpenSRS. Our engineering team has been engaged and is actively investigating.

Latest OpenSRS outages

Domains Platform - about 1 month ago
Cluster B - Webmail Login - about 2 months ago

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