Outage in OpenSRS
3rd party outage effecting Ticketing and Chat
Resolved MinorIncident Report
We are currently experiencing an issue with a third party service used by our ticketing system provider affecting our Support availability via chat and tickets. A fix has been implemented and we are seeing improvements, however, some Support interactions via chat might still be affected. We will monitor the situation and provide further updates as we are made aware.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 12/05/2025 10:23AM
The 3rd party issues have now been resolved, and our Ticketing and Chat systems are back up and running. We appreciate your patience.
IDENTIFIED
about 2 months ago - at 12/05/2025 09:36AM
We are currently experiencing an issue with a third party service used by our ticketing system provider affecting our Support availability via chat and tickets. A fix has been implemented and we are seeing improvements, however, some Support interactions via chat might still be affected. We will monitor the situation and provide further updates as we are made aware.
Latest OpenSRS outages
Increased Latency & Error Rates in OpenSRS API - 4 days ago
Phone Support - 20 days ago
Reseller Control Panel Responsiveness Issues - 20 days ago
Investigating Connectivity Issues – .DE, .CH, .FR Registries - about 2 months ago
OpenSRS/HRS API Failures - 2 months ago
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