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Outage in OpenSRS

API and Reseller Control Panel Timeouts

Resolved Minor
September 30, 2026 - Started about 17 hours ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently experiencing issues affecting API and the Reseller Control Panel. During this time, customers may experience slowness or intermittent errors while using the system or making API calls. Our team is actively looking into the root cause, and we will provide an update here as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 09/30/2026 05:53PM

The connectivity issues impacting our API and Reseller Control Panel have been resolved.

MONITORING about 11 hours ago - at 09/30/2026 02:14PM

Our API and RCP connections are now restored. We will continue to monitor the connections for stability.

IDENTIFIED about 11 hours ago - at 09/30/2026 01:50PM

Our team is seeing stability for clients API requests. At this time, customers may still experience intermittent issues when attempting while using the system or making API calls.

IDENTIFIED about 12 hours ago - at 09/30/2026 12:38PM

Our team is investigating further reports of slowness or intermittent errors. We will continue to update as we have further information.

MONITORING about 13 hours ago - at 09/30/2026 11:34AM

We are pleased to report that the Reseller Control Panel and API connections are now fully functional. Our team is currently monitoring the situation closely to ensure continued stability. Thank you for your patience throughout this incident.

INVESTIGATING about 15 hours ago - at 09/30/2026 10:05AM

Our team continues to work on resolving the issues. At this time we are experiencing issues affecting API and the Reseller Control Panel. During this time, customers may not be able to log in to your account, or experience slowness or intermittent errors while using the system or making API calls.

INVESTIGATING about 17 hours ago - at 09/30/2026 08:11AM

We are currently experiencing issues affecting API and the Reseller Control Panel. During this time, customers may experience slowness or intermittent errors while using the system or making API calls.

Our team is actively looking into the root cause, and we will provide an update here as soon as we have more information.

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