Outage in OpenText

ProviderLink inbound faxing is degraded.

Resolved Minor
April 10, 2025 - Started 8 days ago - Lasted 1 day
Official incident page

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Outage Details

ProviderLink inbound faxing is degraded. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3677409
Components affected
OpenText ProviderLink
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 04/12/2025 05:18AM

ProviderLink inbound faxing was degraded for some customers. Service has been restored, and the issue is resolved. We appreciate your patience.

Tracking Number: IM3677409

IDENTIFIED 6 days ago - at 04/12/2025 02:35AM

ProviderLink inbound faxing is still degraded for some customers. The Team is continuing to fix the issue manually. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.


Tracking Number: IM3677409

IDENTIFIED 7 days ago - at 04/11/2025 11:24PM

ProviderLink inbound faxing is still degraded for some customers. The Team is continuing to fix the issue manually. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.


Tracking Number: IM3677409

IDENTIFIED 7 days ago - at 04/11/2025 08:32PM

ProviderLink inbound faxing is still degraded for some customers. A fix has been identified and is currently being applied manually. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3677409

IDENTIFIED 7 days ago - at 04/11/2025 05:31PM

ProviderLink inbound faxing is still degraded for some customers. A fix has been identified and is currently being applied manually. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3677409

IDENTIFIED 7 days ago - at 04/11/2025 02:32PM

ProviderLink inbound faxing is still degraded for some customers. A fix has been identified and is currently being applied manually. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3677409

IDENTIFIED 7 days ago - at 04/11/2025 07:02AM

ProviderLink inbound faxing is still degraded. A fix has been identified and is currently being applied manually. Next update for this issue will be sent at 14:30 UTC or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3677409

IDENTIFIED 7 days ago - at 04/11/2025 06:28AM

ProviderLink inbound faxing is still degraded. A fix has been identified and is currently being applied manually. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3677409

IDENTIFIED 7 days ago - at 04/11/2025 03:28AM

ProviderLink inbound faxing is still degraded. A fix has been identified and is currently being applied manually. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3677409

INVESTIGATING 8 days ago - at 04/11/2025 01:30AM

ProviderLink inbound faxing is degraded. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3677409

INVESTIGATING 8 days ago - at 04/10/2025 10:30PM

ProviderLink inbound faxing is degraded. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 3 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3677409

INVESTIGATING 8 days ago - at 04/10/2025 09:30PM

ProviderLink inbound faxing is degraded. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3677409

INVESTIGATING 8 days ago - at 04/10/2025 08:29PM

ProviderLink inbound faxing is degraded. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3677409

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