Outage in OpenText

Cloud Fax Services and Core Messaging are experiencing a degradation in service

Resolved Minor

April 23, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

The following services are experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Fax2Mail - Fax Cloud Connect - Production Messaging - Core Messaging - SMS (US) - Core Messaging - Email (US) - Core Messaging - Voice (US) Tracking Number: IM3684561

Components affected

OpenText RightFax Connect OpenText Fax2Mail OpenText Notifications - Voice OpenText Notifications - Email OpenText Production Messaging OpenText Notifications - SMS OpenText RightFax Connect

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/23/2025 12:46PM

The following services were experiencing a degradation in service. The issue is now resolved. We appreciate your patience.

- Fax2Mail
- Fax Cloud Connect
- Production Messaging
- Core Messaging - SMS (US)
- Core Messaging - Email (US)
- Core Messaging - Voice (US)

Tracking Number: IM3684561

INVESTIGATING 12 months ago - at 04/23/2025 11:47AM

The following services are experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Fax2Mail
- Fax Cloud Connect
- Production Messaging
- Core Messaging - SMS (US)
- Core Messaging - Email (US)
- Core Messaging - Voice (US)

Tracking Number: IM3684561

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