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Outage in OpenText

Zix Email Continuity Service causing duplicate inbound emails

Resolved Minor
April 23, 2025 - Started 12 months ago - Lasted 8 days
Official incident page

Incident Report

We are currently investigating an issue in which our Email Continuity is causing duplicate emails to be generated back to customers mail servers. We apologize for any inconvenience this may be causing.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/01/2025 05:21PM

We have confirmed via our SMTP logs that the issue is fully resolved.

MONITORING 12 months ago - at 05/01/2025 03:31PM

Our Engineering and Development team have implement a fix and are currently monitoring the mail flow to confirm the issue is resolved.

IDENTIFIED 12 months ago - at 04/29/2025 08:08PM

Our Engineering team is still investigating the duplicate emails issue. We apologize for any inconvenience this may be causing.

INVESTIGATING 12 months ago - at 04/25/2025 01:22PM

Our engineering team is still working to resolve this issue. We apologize for any inconvenience this may be causing.

INVESTIGATING 12 months ago - at 04/23/2025 01:19PM

We are currently investigating an issue in which our Email Continuity is causing duplicate emails to be generated back to customers mail servers. We apologize for any inconvenience this may be causing.

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