Outage in OpenText

Zix Encryption Service (Email Message Privacy) viewing/uploading attachment issue

Minor
April 24, 2025 - Started 4 days ago
Official incident page

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Outage Details

Zix Encryption Service (Email Message Privacy) is currently experiencing an issue with viewing/uploading attachments. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3684792
Latest Updates ( sorted recent to last )
IDENTIFIED 2 days ago - at 04/25/2025 09:56PM

Zix Encryption Service (Email Message Privacy) is experiencing an issue with viewing/uploading attachments. Teams continue to work to resolve the issue and make some headway to alleviate some of the degradation of the service. We appreciate your patience.
Tracking Number: IM3684792

IDENTIFIED 3 days ago - at 04/25/2025 11:37AM

Zix Encryption Service (Email Message Privacy) is experiencing an issue with viewing/uploading attachments. Teams are continuing to work to resolve the issue. We appreciate your patience.
Tracking Number: IM3684792

INVESTIGATING 4 days ago - at 04/24/2025 07:54PM

Zix Encryption Service (Email Message Privacy) is currently experiencing an issue with viewing/uploading attachments. Teams are continuing to work to obtain a resolution to the issue. We appreciate your patience.
Tracking Number: IM3684792

IDENTIFIED 4 days ago - at 04/24/2025 03:13PM

Zix Encryption Service (Email Message Privacy) is currently experiencing an issue with viewing/uploading attachments. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3684792

Latest OpenText outages

Zix - Phone System - about 15 hours ago
Desktop Messaging BMS experienced service impairment for inbound fax and notice delivery. - 3 days ago
Zix Email Continuity Service causing duplicate inbound emails - 5 days ago
Cloud Fax Services and Core Messaging are experiencing a degradation in service - 5 days ago
Email Message Privacy / Delivery Slip Web Portal Access - 6 days ago

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