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Outage in OpenText

Zix Encryption Service (Email Message Privacy) viewing/uploading attachment issue

Resolved Minor
April 24, 2025 - Started 12 months ago - Lasted 6 days
Official incident page

Incident Report

Zix Encryption Service (Email Message Privacy) is currently experiencing an issue with viewing/uploading attachments. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3684792

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 04/30/2025 05:06PM

Zix Encryption Service (Email Message Privacy) experienced an intermittent issue with viewing/uploading PDF attachments where some users were could not perform this action. The issue is now closed and will be monitored for any future occurrences. We appreciate your patience.
Tracking Number: IM3684792

IDENTIFIED 12 months ago - at 04/30/2025 12:08PM

Zix Encryption Service (Email Message Privacy) is still experiencing an issue with viewing/uploading attachments affecting some users. Engineers and Development Teams continue to work to find a resolution to the degradation of the service. We appreciate your patience.
Tracking Number: IM3684792

IDENTIFIED 12 months ago - at 04/25/2025 09:56PM

Zix Encryption Service (Email Message Privacy) is experiencing an issue with viewing/uploading attachments. Teams continue to work to resolve the issue and make some headway to alleviate some of the degradation of the service. We appreciate your patience.
Tracking Number: IM3684792

IDENTIFIED 12 months ago - at 04/25/2025 11:37AM

Zix Encryption Service (Email Message Privacy) is experiencing an issue with viewing/uploading attachments. Teams are continuing to work to resolve the issue. We appreciate your patience.
Tracking Number: IM3684792

INVESTIGATING 12 months ago - at 04/24/2025 07:54PM

Zix Encryption Service (Email Message Privacy) is currently experiencing an issue with viewing/uploading attachments. Teams are continuing to work to obtain a resolution to the issue. We appreciate your patience.
Tracking Number: IM3684792

IDENTIFIED 12 months ago - at 04/24/2025 03:13PM

Zix Encryption Service (Email Message Privacy) is currently experiencing an issue with viewing/uploading attachments. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3684792

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