Outage in OpenText

Zix Archiving Service Customer Interface is inaccessible

Major
May 21, 2025 - Started 1 day ago
Official incident page

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Outage Details

Zix Archiving Service Customer Interface is currently experiencing accessibility issues and is unavailable for customers to intervene. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3703307
Latest Updates ( sorted recent to last )
MONITORING 1 day ago - at 05/21/2025 03:44PM

Zix Archiving Service Customer Interface experienced accessibility issues and was unavailable for customers to intervene/administer their service. Teams were assembled and worked to resolve the issue. We will monitor for the next few hours to ensure the problem has been fully resolved. We appreciated your patience with this matter.

Tracking Number: IM3703307

INVESTIGATING 1 day ago - at 05/21/2025 12:45PM

Zix Archiving Service Customer Interface is currently experiencing accessibility issues and is unavailable for customers to intervene. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3703307

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