Outage in OpenText

Core Messaging and Cloud Fax services are experiencing degradation in service.

Resolved Minor

May 22, 2025 - Started 11 months ago - Lasted about 3 hours
Official incident page

Incident Report

Core Messaging and Cloud Fax services are experiencing degradation in service. Document backlogs exist and are currently being processed. Teams are currently assembled and working to resolve the issue. We appreciate your patience. - Fax2Mail - Production Messaging - Core Messaging - Email - Core Messaging - SMS Tracking Number: IM3703802

Components affected

OpenText Fax2Mail OpenText Production Messaging OpenText Notifications - SMS OpenText Notifications - Email

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/22/2025 07:52AM

Core Messaging and Cloud Fax services were experiencing degradation in service. Document backlogs have been cleared. Current traffic is processing as normal. The issue is now resolved. We appreciate your patience.

- Fax2Mail
- Production Messaging
- Core Messaging - Email
- Core Messaging - SMS

Tracking Number: IM3703802

INVESTIGATING 11 months ago - at 05/22/2025 07:44AM

Core Messaging and Cloud Fax services are experiencing degradation in service. Document backlogs exist and are currently being processed. Teams are currently assembled and working to resolve the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

- Fax2Mail
- Production Messaging
- Core Messaging - Email
- Core Messaging - SMS

Tracking Number: IM3703802

INVESTIGATING 11 months ago - at 05/22/2025 06:44AM

Core Messaging and Cloud Fax services are experiencing degradation in service. Document backlogs exist and are currently being processed. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Fax2Mail
- Production Messaging
- Core Messaging - Email
- Core Messaging - SMS

Tracking Number: IM3703802

INVESTIGATING 11 months ago - at 05/22/2025 06:03AM

Core Messaging and Cloud Fax services are experiencing degradation in service. Document backlogs exist and are currently being processed. Teams are currently assembled and troubleshooting the issue. We appreciate your patience.

- Fax2Mail
- Production Messaging
- Core Messaging - Email
- Core Messaging - SMS

Tracking Number: IM3703802

INVESTIGATING 11 months ago - at 05/22/2025 04:50AM

Core Messaging and Cloud Fax services are experiencing degradation in service. Document backlogs exist and are currently being processed. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

- Fax2Mail
- Production Messaging
- Core Messaging - Email
- Core Messaging - SMS

Tracking Number: IM3703802

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