Outage in OpenText

Cloud Fax Services were experiencing a degradation in service

Resolved Minor
May 28, 2025 - Started 1 day ago - Lasted about 2 hours
Official incident page

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Outage Details

OpenText Fax2Mail (NA) and OpenText Production Messaging - Fax (NA) are experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3707547
Components affected
OpenText Production Messaging OpenText Fax2Mail OpenText RightFax Connect
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 05/28/2025 11:11AM

Cloud Fax services were experiencing a degradation in service. Document backlogs have been cleared. Current traffic is processing as normal. The issue is now resolved. We appreciate your patience.

- OpenText Fax2Mail (NA)
- OpenText Production Messaging - Fax (NA)
- OpenText Fax Cloud Connect

Tracking Number: IM3707547

MONITORING 1 day ago - at 05/28/2025 10:23AM

Cloud Fax services were experiencing a degradation in service. Please be advised that additional customers have been identified as being impacted by the incident and have been added to the list. Document backlogs exist and are currently being processed. Service has been restored and is now being validated. We appreciate your patience.

- OpenText Fax2Mail (NA)
- OpenText Production Messaging - Fax (NA)
- OpenText Fax Cloud Connect

Tracking Number: IM3707547

INVESTIGATING 1 day ago - at 05/28/2025 09:20AM

OpenText Fax2Mail (NA) and OpenText Production Messaging - Fax (NA) are experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3707547

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