Outage in OpenText
Uploaded Files to EMP Service are not accessible
Resolved Major
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Outage Details
The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.
Tracking Number: IM3700411
Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 06/24/2025 01:54PM
The Zix Encryption Service - Email Message Privacy (EMP) experienced sporadic issues with file uploading/downloading. The issue is now resolved. We appreciate your patience.
Tracking Number: IM3700411
MONITORING
3 months ago - at 06/23/2025 02:31PM
The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading and downloading. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3700411
IDENTIFIED
3 months ago - at 06/23/2025 01:05PM
The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading and downloading. Teams have identified a possible cause and are testing a possible resolution to implement soon. Although the problem has not been fully resolved, the teams continue to work behind the scenes. We appreciate your patience.
Further updates will be provided when new information is available and/or on Monday/Friday afternoons.
Tracking Number: IM3700411
IDENTIFIED
3 months ago - at 06/16/2025 08:12PM
The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading and downloading. Teams have identified a possible cause and are testing a possible resolution to implement soon. Although the problem has not been fully resolved, the teams continue to work behind the scenes. We appreciate your patience.
Further updates will be provided when new information is available and/or on Friday afternoons.
Tracking Number: IM3700411
IDENTIFIED
3 months ago - at 06/13/2025 06:50PM
The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading and downloading. Teams have identified a possible cause and are testing a possible resolution to implement soon. Although the problem has not been fully resolved, the teams continue to work behind the scenes. We appreciate your patience.
Tracking Number: IM3700411
IDENTIFIED
3 months ago - at 06/10/2025 01:19PM
The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.
IDENTIFIED
3 months ago - at 06/06/2025 02:10PM
The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.
IDENTIFIED
4 months ago - at 06/02/2025 04:43PM
The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.
IDENTIFIED
4 months ago - at 05/30/2025 03:34PM
The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.
Tracking Number: IM3700411
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