Outage in OpenText
Uploaded Files to EMP Service are not accessible
Minor
May 30, 2025 - Started 23 days ago
Official incident page
Official incident page
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Outage Details
The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.
Tracking Number: IM3700411
Latest Updates ( sorted recent to last )
IDENTIFIED
5 days ago - at 06/16/2025 08:12PM
The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading and downloading. Teams have identified a possible cause and are testing a possible resolution to implement soon. Although the problem has not been fully resolved, the teams continue to work behind the scenes. We appreciate your patience.
Further updates will be provided when new information is available and/or on Friday afternoons.
Tracking Number: IM3700411
IDENTIFIED
8 days ago - at 06/13/2025 06:50PM
The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading and downloading. Teams have identified a possible cause and are testing a possible resolution to implement soon. Although the problem has not been fully resolved, the teams continue to work behind the scenes. We appreciate your patience.
Tracking Number: IM3700411
IDENTIFIED
12 days ago - at 06/10/2025 01:19PM
The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.
IDENTIFIED
16 days ago - at 06/06/2025 02:10PM
The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.
IDENTIFIED
20 days ago - at 06/02/2025 04:43PM
The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.
IDENTIFIED
23 days ago - at 05/30/2025 03:34PM
The Zix Encryption Service - Email Message Privacy (EMP) continues to experience sporadic issues with file uploading/downloading. Teams have identified a possible cause and are working to resolve the issue as quickly as possible. While the problem has not been fully resolved, the teams are continuing to work behind the scenes. We appreciate your patience.
Tracking Number: IM3700411
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