Outage in OpenText

Zix - Secure Cloud Portal - Hosted Exchange (HEX) Settings Page Error

Resolved Major
July 01, 2025 - Started 2 days ago - Lasted about 22 hours
Official incident page

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Outage Details

Zix - Secure Cloud Portal is currently experiencing an error message when attempting to view Hosted Exchange (HEX) settings for users. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3731404
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 07/02/2025 04:41PM

This incident has been resolved.

MONITORING 2 days ago - at 07/01/2025 09:55PM

Zix - Secure Cloud Portal experienced an error message when attempting to view Hosted Exchange (HEX) settings for users. Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3731404

INVESTIGATING 2 days ago - at 07/01/2025 07:10PM

Zix - Secure Cloud Portal is currently experiencing an error message when attempting to view Hosted Exchange (HEX) settings for users. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3731404

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