Outage in OpenText

OpenText Core DNS Protection was experiencing DNS resolution failures

Resolved Major
July 03, 2025 - Started about 18 hours ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently investigating an issue affecting OpenText Core DNS Protection version 4.4.3.770. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770. Our team is actively working to identify the root cause and implement a solution.
Latest Updates ( sorted recent to last )
RESOLVED about 10 hours ago - at 07/04/2025 01:15AM

OpenText Core DNS Protection was experiencing DNS resolution failures. The issue is now resolved. We appreciate your patience.

INVESTIGATING about 13 hours ago - at 07/03/2025 10:22PM

OpenText Core DNS Protection version 4.4.3.770 is still being investigated. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770.

The roll back has been completed, and the team is working to update all endpoints to resolve the issue. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Webroot by OpenText™ - Core DNS Protection

INVESTIGATING about 14 hours ago - at 07/03/2025 09:23PM

OpenText Core DNS Protection version 4.4.3.770 is still being investigated. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770.

The roll back has been completed, and the team is working to update all endpoints to resolve the issue. We appreciate your patience.

INVESTIGATING about 15 hours ago - at 07/03/2025 08:18PM

OpenText Core DNS Protection version 4.4.3.770 is still being investigated. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770.

The product team is currently assembled and is looking to roll back the upgraded version which may resolve the issue. We appreciate your patience.

INVESTIGATING about 18 hours ago - at 07/03/2025 05:22PM

We are currently investigating an issue affecting OpenText Core DNS Protection version 4.4.3.770. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770. Our team is actively working to identify the root cause and implement a solution.

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