Outage in OpenText
OpenText Core DNS Protection was experiencing DNS resolution failures
Resolved MajorIncident Report
We are currently investigating an issue affecting OpenText Core DNS Protection version 4.4.3.770. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770. Our team is actively working to identify the root cause and implement a solution.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/04/2025 01:15AM
OpenText Core DNS Protection was experiencing DNS resolution failures. The issue is now resolved. We appreciate your patience.
INVESTIGATING
10 months ago - at 07/03/2025 10:22PM
OpenText Core DNS Protection version 4.4.3.770 is still being investigated. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770.
The roll back has been completed, and the team is working to update all endpoints to resolve the issue. Updates for this issue will be sent every 4 hours or if there are significant updates, whichever comes first. We appreciate your patience.
Webroot by OpenText™ - Core DNS Protection
INVESTIGATING
10 months ago - at 07/03/2025 09:23PM
OpenText Core DNS Protection version 4.4.3.770 is still being investigated. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770.
The roll back has been completed, and the team is working to update all endpoints to resolve the issue. We appreciate your patience.
INVESTIGATING
10 months ago - at 07/03/2025 08:18PM
OpenText Core DNS Protection version 4.4.3.770 is still being investigated. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770.
The product team is currently assembled and is looking to roll back the upgraded version which may resolve the issue. We appreciate your patience.
INVESTIGATING
10 months ago - at 07/03/2025 05:22PM
We are currently investigating an issue affecting OpenText Core DNS Protection version 4.4.3.770. We are seeing instances of DNS resolution failures, where websites may be inaccessible. The issue may be affecting DNS agents who have gone through the upgrade process from 4.4.2.756 to 4.4.3.770. Our team is actively working to identify the root cause and implement a solution.
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