Outage in OpenText

ZixPortals utilizing SMS Authentication experienced an issue.

Resolved Minor

July 07, 2025 - Started 10 months ago - Lasted 2 days
Official incident page

Incident Report

ZixPortals utilizing SMS Authentication is currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3734525 / 250707-000472

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/09/2025 11:26AM

ZixPortals utilizing SMS authentication have experienced an issue. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3734747

MONITORING 9 months ago - at 07/08/2025 09:12PM

ZixPortals utilizing SMS authentication have experienced a reoccurrence of the issue. Login functionality continues to be available to all customers. However, limited SMS-based MFA functionality has been implemented as the system is being monitored.

Updates for this issue will be sent if there are any significant updates.

Tracking Number: IM3734747

MONITORING 9 months ago - at 07/08/2025 03:25PM

ZixPortals utilizing SMS authentication have experienced a recurrence of the issue. At this time, the service remains degraded, and our teams are actively working toward a resolution.

Login functionality is currently available to all customers. However, users are unable to log in using SMS-based MFA. We are closely monitoring the situation and will provide further updates as significant developments occur.

Tracking Number: IM3734747

MONITORING 9 months ago - at 07/08/2025 01:58PM

ZixPortals utilizing SMS Authentication have experienced a recurrence of the issue. At this time, service remains unavailable, and our teams are actively working toward resolution.

We are closely monitoring the situation and will provide further updates as significant developments occur.

Tracking Number: IM3734747

MONITORING 9 months ago - at 07/07/2025 08:45PM

ZixPortals utilizing SMS Authentication experienced a reoccurrence of the issue. Service remains restored and will be monitored for the next 24 hours. Updates for this issue will be sent if there are any significant updates.

Tracking Number: IM3734747

MONITORING 9 months ago - at 07/07/2025 08:30PM

ZixPortals utilizing SMS Authentication experienced a reoccurrence of the issue. Service is now restored and is being monitored. We appreciate your patience.

The tracking number has been updated to reflect the new ticket number for this incident.

Tracking Number: IM3734747

MONITORING 10 months ago - at 07/07/2025 04:29PM

ZixPortals utilizing SMS Authentication experienced an issue. Service has been restored and is now being validated. Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3734525 / 250707-000472

INVESTIGATING 10 months ago - at 07/07/2025 03:40PM

INVESTIGATING 10 months ago - at 07/07/2025 02:42PM

INVESTIGATING 10 months ago - at 07/07/2025 01:42PM

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