Outage in OpenText

Cloud Fax Services are experiencing service unavailability.

Resolved Major
July 09, 2025 - Started 1 day ago - Lasted about 3 hours
Official incident page

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Outage Details

Cloud Fax Services and Core Messaging Europe are experiencing service unavailability. Document and visibility backlogs exists. Teams are assembled and are troubleshooting the issue. We appreciate your patience. Tracking Number: IM3736458
Components affected
OpenText Fax2Mail OpenText Desktop Messaging BMS OpenText RightFax Connect OpenText Production Messaging
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 07/10/2025 02:11AM

Cloud Fax Services and Core Messaging Europe were experiencing service unavailability. Document and visibility backlogs have been cleared. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3736458

MONITORING 1 day ago - at 07/10/2025 01:12AM

Cloud Fax Services and Core Messaging Europe were experiencing service unavailability. Service is restored. Document and visibility backlogs are being processed. We appreciate your patience.

Tracking Number: IM3736458

MONITORING 1 day ago - at 07/10/2025 12:12AM

Cloud Fax Services and Core Messaging Europe were experiencing service unavailability. Service is now restored. Document and visibility backlogs are being processed. We appreciate your patience.

Tracking Number: IM3736458

INVESTIGATING 1 day ago - at 07/09/2025 11:29PM

Cloud Fax Services and Core Messaging Europe are experiencing service unavailability. Document and visibility backlogs exists. Teams are assembled and are troubleshooting the issue. We appreciate your patience.

Tracking Number: IM3736458

INVESTIGATING 1 day ago - at 07/09/2025 11:12PM

Cloud Fax Services and Core Messaging Europe are experiencing service unavailability. Document and visibility backlogs exists. Teams are assembled and are troubleshooting the issue. We appreciate your patience.

Tracking Number: IM3736458

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