Outage in OpenText

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) email delays

Resolved Minor

May 15, 2026 - Started about 8 hours ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

OpenText's Zix Encryption Services experienced delays in delivering encrypted emails through their Secure Cloud Email Encryption (AEE/ZEE) platform for approximately 5.9 hours. The service disruption affected email delivery times for users relying on the encrypted email service. The issue was resolved after teams restored service functionality and completed validation monitoring.

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with delays in delivering email. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3927189

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED about 2 hours ago - at 05/15/2026 07:31PM

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delays in delivering email.

The issue is now resolved.

We appreciate your patience.

Tracking Number: IM3927189

MONITORING about 3 hours ago - at 05/15/2026 06:30PM

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue with delays in delivering email messages.

Service has been restored and is now being validated.

We appreciate your patience.

Tracking Number: IM3927189

INVESTIGATING about 5 hours ago - at 05/15/2026 04:27PM

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with delays in delivering email.

Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3927189

INVESTIGATING about 8 hours ago - at 05/15/2026 01:41PM

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with delays in delivering email.

Teams are currently assembled and working to resolve the issue.

We appreciate your patience.

Tracking Number: IM3927189

Latest OpenText outages

ProviderLink Timeouts and Slow-loading Pages - 1 day ago

Issue Summary Statement - 1 day ago

Core EDR/MDR experienced installation failures - 2 days ago

Intermittent Document upload errors in Core Archive DE (archive.de.opentext.cloud) - 2 days ago

Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) experienced an issue - 3 days ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook