Outage in OpenText
Core EDR/MDR is currently experiencing service degradation
Resolved MinorIncident Report
Summary AI Generated
**OpenText Core EDR/MDR** experienced a 10-hour service degradation affecting Windows agents that were upgraded to version 3.3.0 from an earlier version, which prevented remote uninstallations from completing successfully. New installations of 3.3.0 and non-Windows operating systems were not impacted, and a manual uninstallation workaround was available throughout the incident. The issue was resolved with the release of agent version 3.3.2, with affected customers on 3.3.0 able to manually trigger an upgrade via the Action System before uninstalling.
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted.
Teams have identified that the issue only affects the Windows OS and are working to resolve it. We appreciate your patience.
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which remains effective for affected endpoints: https://help.pillrplatform.com/faq/uninstall.html
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/21/2026 01:45AM
Core EDR/MDR experienced service degradation. The issue is now resolved. We appreciate your patience.
MONITORING
2 days ago - at 08/20/2026 11:42PM
Core EDR/MDR experienced service degradation. Service has been restored in agent version 3.3.2, which is now GA. For customers still on version 3.3.0, a manual upgrade can be triggered through the Action System before proceeding with the uninstall.
IDENTIFIED
2 days ago - at 08/20/2026 10:58PM
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue affects only the Windows OS and are working to resolve it.
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which remains effective for affected endpoints: https://help.pillrplatform.com/faq/uninstall.html
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
IDENTIFIED
3 days ago - at 08/20/2026 08:58PM
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue affects only the Windows OS and are working to resolve it.
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which remains effective for affected endpoints: https://help.pillrplatform.com/faq/uninstall.html
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
IDENTIFIED
3 days ago - at 08/20/2026 06:58PM
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted. Teams have identified that the issue affects only the Windows OS and are working to resolve it.
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which remains effective for affected endpoints: https://help.pillrplatform.com/faq/uninstall.html
Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.
IDENTIFIED
3 days ago - at 08/20/2026 05:55PM
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted.
Teams have identified that the issue affects only the Windows OS and are working to resolve it. We appreciate your patience.
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which remains effective for affected endpoints: https://help.pillrplatform.com/faq/uninstall.html
IDENTIFIED
3 days ago - at 08/20/2026 04:56PM
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted.
Teams have identified that the issue affects only the Windows OS and are working to resolve it. We appreciate your patience.
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which remains effective for affected endpoints: https://help.pillrplatform.com/faq/uninstall.html
IDENTIFIED
3 days ago - at 08/20/2026 03:54PM
Core EDR/MDR is currently experiencing service degradation. Agents that were upgraded to version 3.3.0 from an earlier version may experience issues preventing remote uninstallations from completing successfully. New installations of version 3.3.0 are not impacted.
Teams have identified that the issue only affects the Windows OS and are working to resolve it. We appreciate your patience.
If agent removal is required, please follow the steps outlined in our Knowledge Base article for manual agent uninstallation, which remains effective for affected endpoints: https://help.pillrplatform.com/faq/uninstall.html
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