Outage in OpenText
Zix Archive Services - BCA and ZixArchive receiving Error 500
Resolved MinorIncident Report
Summary AI Generated
Zix Archive Services BCA and ZixArchive experienced an issue where administrators received Error 500 when navigating to Archive pages in their respective interfaces. The incident lasted approximately 2.5 hours before service was restored and validated. The issue has been fully resolved.
Zix Archive Services BCA and ZixArchive are currently experiencing an issue when administrators navigate to the Archive pages of their respective interfaces. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3997654
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/14/2026 02:50PM
Zix Archive Services BCA and ZixArchive experienced an issue when administrators navigated to the Archive pages of their respective interfaces.
The issue is now resolved. We appreciate your patience.
Tracking Number: IM3997654
MONITORING
2 days ago - at 09/14/2026 01:31PM
Zix Archive Services BCA and ZixArchive experienced an issue when administrators navigated to the Archive pages of their respective interfaces. Service has been restored and is being validated. We appreciate your patience.
Tracking Number: IM3997654
INVESTIGATING
2 days ago - at 09/14/2026 12:26PM
Zix Archive Services BCA and ZixArchive are currently experiencing an issue when administrators navigate to the Archive pages of their respective interfaces. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3997654
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